![]() ![]() Head to Trengo, and navigate to Settings > Channels > WhatsApp Business > Manage templates Ģ. The moment the template is approved, you can add it to Trengo, by following the steps below.ġ. ![]() You can find the status of your template submission in the Twilio Console. ℹ️ WhatsApp will now review your template. Submit message template: When you’re done setting up your template, click this button. ℹ️ When you choose to translate a WhatsApp template in multiple languages, every language has to be submitted to Trengo as its own template.ħ. You can repeat this step for as many languages as needed. Clicking this button will show another language selector and message body field, where you can add text. Add a template translation: If you wish to use this template in multiple languages, you can add them here. ℹ️ In case you want to make use of quick reply buttons, but your WhatsApp Business API (WABA) is connected to another BSP, you can migrate your WABA to Trengo as BSP.Ħ. Buttons: Buttons for templates are not supported with Twilio as your BSP, so set this to ‘none’. Remember you can use variables, to easily personalize your template.ĥ. Message body: Write down the content of your template. Message language: Select the language your template is in.Ĥ. Template category: Choose the category your template suits best.ģ. This name can only contain lowercase letters, numbers, and underscores.Ģ. Template name: The name of your template. Navigate to your Twilio Console, log in using your credentials, and head to Messaging > Senders > WhatsApp Templates ġ. To add a WhatsApp template to Trengo with Twilio as your BSP, follow the steps below. Keep WhatsApp’s conditions in mind, when creating a new WhatsApp template. This is a pre-approved message you need to submit and has to be approved by Meta before you are able to send it to a customer. To start a conversation with a customer via WhatsApp Business API, you can use a WhatsApp template. ![]()
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